FAQs
OUR COLLECTIONS
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The flow of fashion is moving from fast to slow in an effort to move towards a zero waste production model in which each product being manufactured already has an end user attached to it. By forging close relationships with sustainable suppliers and ethical manufacturers, Juuney can offer our community of conscious consumers the quality, transparency and perks that come with purposeful planning and purchasing.
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Deadstock fabric is overstock fabric that will go to waste if it isn’t bought and used by someone. Using fabric that would otherwise go to waste falls in line with JUUNEY’s mission to keep and care for the beautiful things we already have. It is our hope that in the future, deadstock fabric won’t exist because we will have curbed the overproduction that is rampant in the apparel industry. But while it’s here, JUUNEY is committed to making something beautiful out of it.
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Sustainable Design - means we choose sustainable fabrics to create classic silhouettes meant to flatter you through multiple seasons and phases of life
Sustainable Manufacturing - means we avoid overproduction by ordering only what we need, only when we need it.
Sustainable Shipping - means our packaging has zero plastic, is biodegradable and can be directly recycled
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By joining us in the shift to slow fashion, you are participating in a necessary move towards understanding that our clothing is inextricably linked to the hands that made it and the elements that produced it. We all have the power to create a better world just by changing the way we shop.
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All items will include some type of sizing chart or measurements in the description. If you have any questions about sizing, please don't hesitate to reach out at hello@juuney.com
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Although hand washing is always the best option, that is not always realistic for some. So, turn the garment inside out and place in garment bag. Machine wash cold without fabric softeners or bleach. Lay flat to dry. Do not iron. If you do not own a garment bag, please wash by hand.
EXCHANGE & RETURNS
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We hope you love your Juuney look as much as we loved making it for you. However, if you wish to return or exchange your purchase free of charge, please use the contact us form within 15 days and we will provide you with a refund or store credit equal to the retail price of your return. Up Cycled & Vintage items are one of a kind pieces and are not eligible for return/exchange.
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Juuney only accepts returns of garments in their original condition. Products that have been washed, worn, stained, or have tags removed are not eligible for return. Vintage, Up Cycle and Sale items are final sale and therefore not eligible for return/exchange. Juuney offers in store credit or refund to the original form of payment only.
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Please use the contact us at hello@juuney.com within 15 days of receiving your order with your order number.
SHIPPING & DELIVERY
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Please see individual product for accurate shipping times.
For pre-made items in stock:
Domestic shipping can take up to 10 -15 business days.
Foreign shipping could take up to 20-25 business days.___
For custom item's made by Emily:
Domestic shipping can take up to 3-6 weeks.
Foreign shipping could take up to 5-7 weeks.___
For pre ordered items, such as the June Dress:
Domestic shipping can take up to 12-16 weeks.
Foreign shipping could take up to 16-21 weeks.___
If you have any questions, please email hello@juuney.com
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After placing your purchase, you will receive the order confirmation email and then another email that includes the tracking number once it ships in 5-7 days